StationCommand Help Center
Department configuration, personnel and credentials, Active911, managed station displays, mapping, tracking, statistics, weather, EOC operations, security, and the Mission-Ready checklist.
Setup & operations
Choose a workflow. Search filters the topics below.
Start → Mission Ready
Configure the installed system, personnel, displays, integrations, credentials, privacy, and operational acceptance testing.
Open guide →02What's New in B.3.4.23
Review major changes since the previous B.3.4.23 Help Center, including credentials, custom ranks, email workflows, and Michigan EMS sync.
Open guide →03Credentials & Certifications
Public verification profiles, certification approval, physical badge QRs, categories, expiration reminders, analytics, and Michigan EMS sync.
Open guide →04Email & Notifications
Certification approval requests, member decision emails, expiration warnings, recipient policy, SMTP tests, and delivery diagnostics.
Open guide →05Personnel & Apparatus
Manage members, accounts, invitations, inactive personnel, rank hierarchy, Active911 device assignments, and apparatus.
Open guide →06Active911 Setup
Configure Active911 API/webhook access, device-directory resync, tracking, and incident delivery.
Open guide →07Active911 Device Directory
Use API device resync first; use the Active911 CSV export only as a fallback, then assign devices to Personnel or Apparatus.
Open guide →08Station Displays & Pairing
Pair TVs, manage display profiles, configure idle rotation, and choose apartment/unit matching for prior-call history.
Open guide →09Mapping & Multiview
ArcGIS, route maps, Static/Dynamic Street View, aircraft layers, diagnostics, CAD jurisdiction validation, and Nearby GPS tolerance.
Open guide →10Department Statistics
Use Month, Full Year, and Overall operational statistics with data-aware period selection and current-year projections.
Open guide →11Weather & Lightning
NWS forecast/alerts/radar, Xweather lightning, alert testing, and public/internal weather behavior.
Open guide →12Private Device Tracking
Configure responder and apparatus location tracking with individual consent and private-map safeguards.
Open guide →13Sessions & Security
30-day sessions, inactivity limits, recent-auth protection, session revocation, audit records, and approximate IP geography.
Open guide →14Incident Operations
Create manual incidents, edit/reclassify/reactivate calls, configure address-history matching, and review public-location privacy.
Open guide →15Mutual Aid & CAD Mapping
Configure CAD agency mappings, aid reporting, service jurisdictions, and neighboring-agency GPS tolerance.
Open guide →16Troubleshooting
Current diagnostic paths for Active911, email, credentials, displays, mapping, weather, tracking, and Home.
Open guide →Illustrated workflows
Existing screenshots remain available for Active911 authorization and the CSV device-export fallback.
Preparing a department for service?
The B.3.4.23 checklist now includes personnel invitations/rank hierarchy, credential workflows, email diagnostics, Department Statistics, session security, Static Street View, and current device management.