Active911 Device Setup

Active911 Device Directory

Refresh devices from the Active911 API first; use the CSV export/import workflow only as a fallback.

Preferred workflow: API device resync

In B.3.4.23, device management is integrated into the current Personnel/Apparatus workflow.

Open Administration → Integrations → Active911This is the canonical Active911 configuration page.

Select Resync Devices from APIStationCommand refreshes the Active911 device directory used by Personnel and Apparatus.

Open Personnel or ApparatusAssign one or more available Active911 devices using the device picker. Assigned devices disappear from other pickers until unlinked.

Old /device shortcut: legacy /device URLs are retained for compatibility but redirect into the current Personnel workflow. Do not use the old Responder Device Directory as the primary B.3.4.23 workflow.

Fallback: import a CSV from Active911

If the API device directory is unavailable or incomplete, expand Fallback: Import Active911 Devices from CSV under Administration → Integrations → Active911.

In Active911, open Devices → Download device list. Choose All Devices and include Name and Device Code.

Active911 Devices page.

Include Name and Device Code in the fallback CSV export.

CSV behavior

StationCommand stores the numeric portion of the Active911 Device Code. For example, 2151534-YHQQ is imported as 2151534.

Exact-name auto-linking can match configured personnel/account/apparatus names. Always review the final assignments after import.