Analytics Guide

Department Statistics

Use Month, Full Year, and Overall modes to understand department call volume, patterns, mutual aid, and top addresses.

Open Department Statistics

Department Statistics is an authenticated member page available from the Member Menu and authenticated station-display menu. It intentionally contains no maps.

Three statistics modes

MonthDaily call volume plus the selected month's weekday, time-of-day, call-type, day-of-month, mutual-aid, and address patterns.

Full YearCalls per month plus month-by-month comparison matrices. Current year includes a blended full-year projection.

OverallCalls per year plus year-to-year comparisons of weekday, time-of-day, call type, and day-of-month patterns.

Top addressesUses StationCommand call classification and competition ranking; ties at the 10th rank are all included.

Department Operations Center metrics

The dashboard includes total calls, calls per month/year, weekday counts and averages, average calls per day, day-of-month distribution, time-of-day distribution, call categories, mutual aid, and top building addresses with call-type breakdowns.

Period selection

Selectors are data-aware. Initial views can start on the current month/year even when empty; after the user changes period, StationCommand narrows choices to periods with incident data. Choosing a year resets the month selector to All months where applicable.

Department time zone

Statistics use the Department Time Zone configured under Administration → Department Branding. The same time-zone setting also drives reports, display clocks, calendar day grouping, public statistics/weather timestamps, and server-side local day/month grouping.